First Line Manager Training Course

22nd November 2018 - 22nd November 2018

10:00 am - 4:30 pm

Bridgehead Business Park

First Line Manager Training Course

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Learn essential management skills in a practical and fun environment on our day-long course.

Target Audience:

This course is designed for:

  • Individuals who are about to start or recently started as a people manager
  • Those who have managed others for a while but who have not had formal management training
  • Experienced managers wishing to refresh their management skills

Course Overview:

This is a one day course delivered on an interactive basis and will cover the following topics:

  • The role of a manager
    • Skills and techniques for motivating and engaging a team
    • Understanding different management styles and when to deploy them
    • Identifying the right type of support and development
  • Communication skills
    • Considering the impact of verbal and non-verbal communication
    • The benefits of adapting your communication style to your audience
    • Communicating clear direction and instructions
  • Managing performance and development through feedback
    • Understanding the purpose and benefits of giving feedback
    • Models of giving constructive and motivational feedback
  • Upward feedback
    • Recognising when and what to deliver when you feedback upwards
    • Understanding how best to deliver upward feedback
  • Delegation skills
    • Identifying opportunities for delegation
    • Skills and processes for delegating effectively


  • Case studies
  • Group discussions in a safe environment
  • Trainer presentation
  • Reviewing learning

Pre-course Work:

  • Identify one work or personal situation in which you would like to improve or make easier.

Course fees are inclusive of:

  • One day’s quality training
  • Tea, coffee and biscuits
  • Lunch
  • Handouts

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Book your place online

Quick Information

Thursday 22nd November - Thursday 22nd November

10:00 am - 4:30 pm

Boothferry Road
HU13 0GD