Business Hive Site Help
Signing into your Business Hive account and accessing our social networking features couldn’t be easier. From any page on our website simply click “Sign in” from the main website navigation. Once you have done this you will be prompted for your email address and password, enter these details and click “Login” and you will be redirected to your user dashboard.
Pro Tips:
When entering your email address and password, tick the “Remember Me” checkbox. By doing this your login information will be stored allowing for a quick login procedure every time that you visit the Business Hive website. It should be noted that stored credentials will be lost upon clearing your website cache and data or when using an Incognito browsing session.
We understand the frustration that comes with forgetting a password, thankfully Business Hive has got your back. If you have forgotten your password and cannot access your account we can help you to recover it. From our main website navigation, click the “Sign in” button, much like you did in the previous tutorial. You will now be redirected to two input boxes where you will input your email address and password, but what if you don’t know your password? No problem. Simply click “Forgot Password” which can be found just above the yellow “Login” button and follow the steps to perform a password reset.
Pro Tip:
Forgetting your password can be a stressful situation, reduce the risk of losing a password by utilising a password manager such as LastPass and Keepass.
Not making the most out of Business Hive? Can’t regularly attend networking events? Whatever your reason we understand that sometimes our members will need to cancel their Hive membership package. All Business Hive memberships will need to be cancelled in writing and are subject to the following terms.
“Membership will be automatically renewed unless cancelled by the member in writing. Monthly memberships can be cancelled at any time by either party after 90 days by giving 30 days written notice on the 1st day of the calendar month thereafter. Any member who cancels their membership may not attend any First/Third Tuesday networking event as a guest of another member for a period of 6 months.”
If you are struggling to cancel your membership and need to chat with us in person, you can reach us on 01472 242667 or by email at info@businesshive.net
As part of your Business Hive membership you can add two or more associate members to your account depending on your subscription, this process allows associate members to make full use of the Business Hive platform without paying for additional accounts. To add an associate member, simply click Add Associates from the left-hand menu of the business hive social area once you have logged in. Once you have done this you will be presented with a simple form that can be used to add or remove associate members. Please note that associate members are approved by the Business Hive team so this process is not instantaneous, we do however aim to approve associate requests usually within 72 hours of submitting.
Is the Business Hive website not displaying properly? We’ve got you covered. Due to the scope of the Business HIve website, we often undergo maintenance, updates and content changes to ensure the website stays relevant and up to date. On rare occasions this can cause the website to render incorrectly, this is due to cached content. You can clear your cache and cookies using the following methods which will detect your browser and provide a visual guide on how to.
Making the Most of Your Business Directory Listing
We have recently updated our suite of profile management tools to provide more options and flexibility for our end users. In this helpful guide we will show you how to make the most of your new profile. In this guide you will learn how to create a listing, add team members to your listing, try our new action buttons feature, add your working hours and much more.
Benefits of The New Directory
The updated Business Hive directory brings with it a variety of changes including the ability to show your logo and business information to the general public and members alike.
Originally our listings were only available to other Hive members. These new changes ensure that you can expand your online reach straight from your Business Hive profile.
How to guide in sections:
From your Business Hive profile page, visit the My Businesses tab and click “Create New Business” to open the new business editor. Each Hive and Patron Member are able to create one business (please note if you have multiple memberships we can merge these into a single profile but we will need to do this on your behalf, please contact the hive team at info@buisinssshive.net)
Once clicked, a pop up window will open allowing you to create a Business Name, Description and Industry Category.
Once you have populated the above fields, click “Create Business and Continue” to move on to the next step.
On the next page you will be required to upload your business image, this can be a logo or photograph and will be the main image shown on your business page.
Once you have added your image, click “Next Step”.
Next we will upload our Cover Image, this will be a large image banner that will be displayed across the top of your business profile. For best results your Cover Image should be at least 1300px 225px.
Well done! You have successfully created your Business Page. Click the “Visit Business” button to see your live business page.
Want to add team members to your business page? It couldn’t be easier. The first step is for your associate members to follow your business page.
Once this has been done you the business owner will need to head to Businesses on your profile and select your business. Check your followers list tab and provide that your team member has followed you, select their name, select team member and click update to set them as a team member.
Team members are also able to manage your business profile on your behalf.
Want To Show Your Team to the Public?
From your Business Hive profile, first visit the “settings” >> “sidebar”, from here you need to select “enable team sidebar”. Doing this will show all of your business pages associate members to the public, however, as a caveat users will not be able to see your entire team profile unless they become a Business Hive member.
All Business Hive members now have the ability to update their business information. This includes contact information such as email addresses and phone numbers, as well as website urls and whatsapp information. You can find all of your current business information under “Settings” >> “Contact Info”.
Add or update your social media links quickly and easily by visiting “Settings” tab >> “Social Networks”
Business Hours and opening and closing times can now be added or updated via the “Settings” tab. Visit “Settings” >> “Working Hours” to start editing.
There are times when you will want to communicate with your audience directly as your business rather than from your personal Hive account. To do this, first visit your Hive Business Profile and click “Businesses” select your business and click “Manage”. This will take you directly to your businesses newsfeed (Home Tab). Click the input box that says “What’s new, Business Name? And start writing your post, once completed click “Post Update” to publish your post.
You can also change their preferred post audience by selecting the dropdown menu next yo your logo and selecting your chosen audience.
This will give you the option of posting publicly, making your post visible to anyone on or off site. Posting to all members, meaning only registered users can see your post. Posting to your connections, posting to only yourself and posting in a specific group if you are a member of any.
Hosting a business event and want to spread the word? What better way than posting to your Business Hive profile. For your Business Hive profile, head to the “Settings” tab >> “Event Settings” here you will need to fill in some business details. This part is a one time operation, and you will not need to do this each time you want to promote your own events.
Add your Organiser Title (Business Name), Email Address, Website Address and Phone Number. Once done click “Save Business Settings” and return to your profile.
The next step is to head to the “Events” tab of your business profile page, you will be greeted with a simple web form to complete, fill in all of the fields and submit. Once submitted a member of the Hive admin team will vet your event before approval.
Looking to hire? You can now post jobs from your Business Hive page. Head to your business profile and click on the “Jobs” tab. Once there select “Create Job” and fill out the webform. A member of the hive team will vet the posting before approval to make sure that it is inline with our content standards. You can currently add up to 5 jobs to your Business Hive page. Once the Hive team has reviewed your job post they will then approve it and it will sit within your business directory under the Jobs tab.
Add simple, customisable Call To Action buttons to your Business Hive profile. From the “Settings” tab select “Add Action Button”. From here you can create a number of engage able call to action buttons.
Need Support?
Cannot find what you need? Use our form below to request what kind of resources you need, and we will endeavour where possible to help.
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